Applications

	Auto-Reponse E-mail Solutions (PDF: 202KB / 19 pages) - version française
	Research on "CONFIGURATORS" (PDF: 83KB / 20 pages) - version française
	Research on "WORKFLOW ENGINES" (PDF: 47KB / 20 pages) - version française
	Mind Your Own Relationships! (PDF: 19KB / 3 pages) - version française
	Lessons from the Network Model for Online Engagement of Citizens (PDF: 42KB / 12 pages) - version française
	On-line Engagement - New Models and Implications for Government Departments and Officials (PDF: 62KB / 21 pages) - version française
	On-line Consultation Technologies (PDF: 1MB / 9 pages) - version française
	Roadmap for E-Government in the Developing World http://www1.worldbank.org/publicsector/egov/egovstudies.htm
	10 Questions E-Government Leaders Should Ask Themselves http://www1.worldbank.org/publicsector/egov/e-gov.final.pdf
	The Rise of the E-Citizen : How People Use Government Agencies' Web sites http://www.pewinternet.org/reports/toc.asp?Report=57
Links & Reference Materials - Organizing One-Stop Shops and Services On-Line
	Service Canada http://www.servicecanada.gc.ca/en/menu.shtml
	Government of Canada's On-Line Services http://www.canada.gc.ca
	Government On-Line (Government of Canada) http://www.gol-ged.gc.ca/index_e.asp
Public Service Review, Renewal and ICTs
	Service Improvement Initiative - Treasury Board of Canada Secretariat http://www.cio-dpi.gc.ca/si-as/index_e.asp
	Strategic Directions for Information Management and Information Technology - Treasury Board of Canada Secretariat http://www.tbs-sct.gc.ca/Pubs_pol/ciopubs/TB_OIMP/sdimit_e.html
	Results for Canadians: A Management Framework for the Government of Canada - Treasury Board of Canada Secretariat http://www.tbs-sct.gc.ca/res_can/rc_e.html